At Verde, we understand the importance of transparency and clarity regarding cancellations and refunds. As we offer highly personalized and tailor-made services, we have specific policies in place to ensure a fair experience for both our team and our customers.

Cancellations

We understand that circumstances can change, and we allow cancellations for a full refund, as long as it is made before the actual work begins. This means that if you decide to cancel your project before we have started work on it, you will be eligible for a full refund of the amount paid.

Refunds

In cases where work has already begun, we apply a partial refund policy. The refund amount will be calculated by deducting the amount corresponding to the work already carried out up to the time of cancellation. It is important to note that any agreed deadline for completion of the work must be respected for this policy to apply.

Our goal is to ensure that you receive a high-quality service and that your expectations are met to the best of our ability. Our cancellation and refund policies have been developed to balance the flexibility needed for our clients with the need to ensure fairness for our team and continuity of ongoing projects.

We are here to answer any additional questions you may have about our cancellation and refund policies. Our priority is your satisfaction and we are committed to working with you to resolve any issues fairly and efficiently.